Returns management
Returns handled fast, so stock keeps earning
We receive, inspect, grade and restock your returns on a steady cycle — turning a frustrating afterthought into a tidy, well-recorded process.
What it is
The part of selling nobody enjoys
Returns are inevitable on every marketplace. Left unmanaged, they become a corner of chaos — boxes you are scared to open and stock you cannot count. We make them routine.
When an item comes back, we log it against the original order, inspect it, grade it against your rules and either restock it or set it aside — all on a regular cycle so nothing piles up. The result is accurate inventory, faster reselling of good stock and a clear record of why things came back in the first place.
Why it works
What proper returns handling gives you
Less waste, cleaner stock counts and the data to stop the same returns happening twice.
Inspected, not assumed
Every return is checked against its condition and your rules — so you know what came back, why, and whether it can be sold again.
Graded properly
Returns are graded as new, sellable, second-grade or write-off, so each item ends up in the right place instead of a mystery pile.
Fast restocking
Sellable items are cleaned up, repackaged where needed and put straight back into pickable stock, so they start earning again quickly.
Clear records
You get visibility of what was returned and its outcome, which makes spotting problem SKUs and dodgy patterns far easier.
No returns backlog
Returns are processed regularly, not left to pile up by the door — so your warehouse stays tidy and your stock stays accurate.
Protects your metrics
Quick, correct returns handling keeps buyers happy and your TikTok Shop, eBay and Vinted seller ratings where they should be.
How it works
From doorstep back to shelf
A clear path for every returned parcel, so nothing gets lost or ignored.
- 01
Return arrives
A returned parcel comes back to our warehouse and is logged against the original order it relates to.
- 02
Inspect
We open and inspect the item, checking condition, completeness and the reason it came back.
- 03
Grade
The item is graded against your rules — resellable, needs attention, second-grade or write-off — and routed accordingly.
- 04
Restock or set aside
Sellable stock is repackaged and returned to pickable inventory; the rest is quarantined or disposed of per your instructions.
What's included
Inside the returns service
The full physical handling of returns, wired into your live stock counts.
- Inbound receipt and logging of returns
- Inspection against condition and reason
- Grading by your agreed rules
- Repackaging of sellable items
- Fast restock into pickable inventory
- Quarantine of damaged or faulty stock
- Disposal or recycling on your instruction
- Reporting on return reasons and outcomes
Questions
Returns FAQs
Turn returns from a headache into a process
Tell us your typical return volume and the rules you want applied, and we'll set up a tidy returns flow and send an honest quote.